Nova Call Centers is a leading outsourcing and business support services provider in Jordan, delivering customer support, call center outsourcing, lead qualification, content management, social media management, Employer of Record (EOR), and workstation leasing solutions to businesses in Jordan and international markets.
With operations in Amman and Irbid, Jordan, Nova provides businesses with access to a highly skilled, multilingual workforce supported by modern technology, flexible processes, and scalable service solutions. The company focuses on helping organizations reduce operational costs, improve customer experience, and accelerate business growth through reliable outsourcing services.
Nova’s core expertise is in call center outsourcing, providing 24/7 multilingual customer support, technical assistance, sales support, and customer retention services. Its teams support clients across a variety of industries, including e-commerce, education, Government, NGOs, hospitality, marketing, real estate, logistics, telecom and tech, and other sectors.
Nova also provides specialized Arabiclanguage customer support for the MENA region, including Levantine, Gulf/Khaleeji, and Modern Standard Arabic. Its location in Jordan enables the company to serve customers across the Middle East, Europe, and North America while benefiting from Jordan’s skilled and multilingual workforce.
The company has been operating since 2016, building experience in outsourcing and business-support services and implementing international practices designed to improve operational efficiency and customer engagement.
Nova emphasizes a personalized approach, long-term client relationships, professional development, and continuous improvement. Nova operates from two strategic locations in Jordan; the headquarters in Amman and a newer facility in Irbid. This dual-city presence enables the company to expand its talent pool, increase operational resilience, and scale teams according to client requirements.