Crystel is positioned as a leading multilingual contact center providing a full range of outsourcing solutions such as Customer Experience and Contact Centers, CX AI and Digital Transformation, Data Management, Back-Office and Training to clients worldwide; allowing clients to decrease operating costs, increase profits, attain measurable business results and enhance their customers’ relationships.
Crystel’s backbone is dependent on its highly experienced professionals who help manage its clients’ needs, in a highly professional manner while adhering to the highest quality standards. In addition, the company adopts the world’s most innovative solutions, state-of-the-art IP technologies, and proven strategies to optimize customer relationships in an outsourcing solution.
Crystel achieved unparalleled recognition at an international level by winning various awards including the “Best Reporting & Processes” award, the “Best Internally Developed Application”, the “Middle East Outsourcing Service Provider of the Year” award; in addition to “Genesys Best Use of Technology in Outsourcing”.
Crystel also accomplished Tier I & Tier II certification of the SPOT Performance Maturity Model, becoming one of the first companies to achieve this worldwide certification. This highlights Crystel as a global leader in the contact center industry. Furthermore, Crystel has successfully achieved the UN Women Gender Equity Seal Accreditation, highlighting Crystel as an equal opportunity employer in the Middle East region.
Crystel is building outsourcing relationships that are evolving into strategies for its clients to stay ahead of competition. By leveraging Crystel’s world-class infrastructure and expertise, your company can additionally minimize project risks and improve time-to-market; helping your company achieve competitive advantage, growth and the desirable image.
Crystel's value proposition features an in-depth customer experience definition, clients’ strategy development, and script development and training. As a first step, Crystel conducts a thorough audit of every customer interaction through the lifecycle of service delivery. This includes defining target customers, the environment, the brand, and the infrastructure. Crystel also utilizes specialized consulting methodologies for strategy development, process optimization, and outsourcing decision support. Crystel develops detailed scripts customized to the client’s specific needs and customized for each service or product.
The company also prepares thorough training materials and provides agents with a comprehensive training program that includes – but is not limited to – customer service, communication, phone etiquette, and complaint handling skills.
With branches established in three Jordanian cities —Amman, Aqaba, and Karak— in addition to branches located in Dubai, UAE, and Riyadh, KSA, Crystel ensures its customers receive professional and efficient support across all locations.