Globitel, founded in 1996, offers a wide range of telecom solutions in more than 40 countries throughout the world covering the Gulf, Levant, Africa, Asia Pacific and Eastern Europe.

Globitel offers several advantages over other solution providers. It offers a wide variety of product lines such as Roaming, Value Added Service, 3G/4G, Customer Interaction Management and Workforce Optimization solutions. In addition, Globitel’s products are innovative and reliable, providing seamless integration with existing customer infrastructures and are developed with the customer satisfaction in mind.

To better support its client base and to deliver on its promise of personalized service, Globitel has a global workforce of over 120 experienced staff based in three regional offices in Jordan, UAE and Saudi Arabia. The company also has a strong network of partners covering three continents, serving the needs of 50 mobile operators with over 215 million subscribers.

The management team is considered to be the pillar upon which Globitel relied heavily during its rise to its current market status, with the team’s impressive experience in the fields of IT and telecommunications; which they reinforce with a team- oriented management and an unfaltering loyalty to innovation.

Globitel’s mission is to become the telecom operator’s and call center’s best partner in providing Roaming, VAS and Interaction Management solutions to help boost customer satisfaction.

Globitel’s Customer Interaction Management solutions help organizations understand the customer perspective, act upon it, and drive customer-focus throughout the service organization. It also empowers businesses to harness customer interactions and deliver an experience that differentiates them from competitors, expands wallet-share and drives customer loyalty.

Globitel’s flagship product, SpeechLog, is the main pillar of the Customer Interaction Management solutions. It is one of the leading solutions world-wide for call recording and quality monitoring that offers and empowers the ability to record, store and manipulate bidirectional conversation over different telephony interfaces and/or radio transmission.

Globitel’s portfolio of unified Workforce Optimization works in different functional areas or across your entire enterprise. The solutions help capture customer interactions and sentiments in multiple channels while providing insight on the performance of your people, processes, and technologies. Armed with this information, you can make better, more strategic decisions to increase service efficiency and effectiveness, reduce costs, build customer loyalty and competitive advantage, and deliver an improved customer experience.

Globitel’s Roaming Solutions enable operators to increase roaming traffic and revenues while giving subscribers complete visibility and control over their spending and providing a better quality of service to the customer.