Globitel is a leading telecom and contact center solutions provider. For over two decades Globitel has been providing advanced software solutions and high quality products to contact centers, mobile operators, financial institutions and other public and private enterprises.
The company offers roaming, VAS and customer care solutions and services, and Globitel notably prides itself on the technical experience and high level engineering of its staff, as both have helped it build stateof- the-art solutions that are reliable and customizable to meet customers’ business needs. To complement its solution offerings, Globitel provides deployment, training, and technical support services.
Through its dedication to innovation in technology, Globitel believes it will continue to be a partner of choice for contact centers and telecom operators. What sets it apart is the business knowledge and technical expertise that it has accumulated since 1996.
Over the years, Globitel expanded internationally and established a large footprint in the local and regional landscape. It also plays a major role in Jordan as well as the MENA region; dominating entire industry sectors.
Globitel is headquartered in Amman, Jordan, with offices in Saudi Arabia, the United Arab Emirates, and more recently, Canada. Today, it serves markets across the Gulf region, the Levant Region, Africa, the Asia Pacific Region and Eastern Europe.
To further support its clients directly, Globitel also works with an extensive network of partnerships. Through this network, Globitel covers more than 30 countries around the world.
Some of the solutions that stand out include the SpeechLog Customer Experience which is a comprehensive suite of solutions that aims at perfecting the customer experience at every touch point, including at retail shops, contact centers, social media, and back office. The suite includes speech analytics, voice authentication technologies, advanced quality assurance technologies, retail quality management, and more.
Globitel’s Roaming solutions enable operators to analyze, understand, control, and enhance their roaming service. A single hardware platform ensures that the operator’s investment is protected, with the ability to add solutions as software modules only. Solutions include Intelligent Traffic Steering, Roam Analyze, Silent Roamer Analytics, VIP Roaming Experience, Roaming Fraud Detection, and more; ultimately assisting in increasing roamer satisfaction and revenue.
While for operators, Globitel offers a variety of solutions to advance call completion, empower subscribers with call and SMS control solutions, and improve the mobile experience with Globitel’s mobile lifestyle solution.
In addition to a suite of solutions for location management and positioning, core network solutions, security-centric solutions, and BSS (business support solutions) to enhance operations at all levels.
Globitel offers are tailor-made to fit its customers’ business model, and help them enhance the end-user experience, increase satisfaction and grow revenue. They are offered with user-friendly management interfaces; making it easy for operators to create services that cater to their target audience in complete compliance with the pre-existing network infrastructure.
Globitel’s Workforce Optimization solutions – recognized in the Gartner Magic Quadrant for Customer Engagement Center Workforce Optimization report – empower agents with the information needed to serve customers efficiently and on-point. They are flexible and can be integrated with most of the CRMs and CTIs out in the market, ultimately assisting in reducing staffing costs and increasing quality of service.
Globitel continues to follow its mission in becoming the best partner for contact centers and telecom operators, while continuing to embrace innovative technological developments in the telecommunication sector and being involved in setting new industry standards.
