CrysTelCall is positioned as a leading multilingual contact center providing a full range of inbound and outbound contact center services, consultancy, training and business process outsourcing to clients worldwide; allowing them to decrease operating costs, increase profits, attain measurable business results and enhance customers’ relationships.

 

CrysTelCall’s backbone is dependent on its highly experienced professionals that help manage its clients’ needs in a highly professional manner and adhering to the highest quality standards. In addition, the company adopts the world’s most innovative solutions, state-of-the-art IP technologies and proven strategies to optimize customer relationships in an outsourcing solution.

 

CrysTelCall, in the past years, achieved unparalleled recognition at an international level by winning Middle East’s “2011 & 2012 Outsourcing Service Provider of the Year” award, region’s “Best Reporting & Processes” award for two consecutive years in 2010 & 2011, in addition to Middle East’s “Best Service Assurance” award for the year 2014. In 2011, CrysTelCall also accomplished Tier I & Tier II certification of the SPOT Performance Maturity Model, becoming one of the first companies to achieve this worldwide certification; highlighting CrysTelCall as a global leader in the contact center industry. Furthermore, CrysTelCall has successfully achieved the UN Women Gender Equity Seal Accreditation in the year 2013.

 

CrysTelCall is building outsourcing relationships that are evolving into strategies for its clients to stay ahead of competition. By leveraging CrysTelCall’s world-class contact center infrastructure and expertise, your company can additionally minimize project risks and improve time-to-market; helping your company achieve competitive advantage, growth and the desirable image. 