Since its launch in 2005, Umniah continues to gain prominence as one of the region’s fastest-growing and most reliable telecommunications providers. Offering a diverse array of high-quality mobile, Internet and enterprise solutions, Umniah has cultivated a loyal customer base of around 3 million customers in one of the region’s most competitive markets.
A subsidiary of Bahrain’s Batelco Group, Umniah quickly earned a reputation for firsts shortly after its inception. The operator was a pioneer in introducing cutting-edge communication technologies that effectively democratized broadband connectivity for both personal and enterprise use. Today, the operator is hailed as a leader in embracing the modern digital revolution with an emphasis on core technologies like security, cloud computing, mobile payment and others.
Over the years, the operator has invested hundreds of millions in the launch of its LTE 4G and LTE Fixed networks, which operate to deliver ultra-fast broadband connectivity to homes and enterprises nationwide. The operator also continues to play a critical role in Jordan’s transformation toward high-bandwidth Internet in both homes and businesses; and was a pioneer in delivering fiber-based Internet services to Jordanians, offering price-competitive bundles at speeds reaching 300 Mbps.
In 2019, in another groundbreaking achievement, Umniah and the Jordan Electric Power Company (JEPCO) signed an agreement to establish a new company that will create the infrastructure for a large-scale fiber optic network servicing the areas operated by JEPCO, delivering wholesale high-bandwidth Internet services to telecom companies and service providers, eventually reaching more than 1.4 million homes and businesses.
In addition to being a Cisco Master Cloud and Managed Services Certified Partner and boasting several ISO certifications, the operator has also signed unprecedented partnerships with international players like Fortinet MSSP and Microsoft CSP to continue broadening the exclusive features of its enterprise services.
Moreover, Umniah’s Security Operations Center (SOC) provides a full portfolio of managed security services, which can help organizations to assess and monitor their IT infrastructure, as well as prevent and protect against potential threats. All these services are managed over cloud in partnership with major players in the information security industry. Furthermore, Umniah complements its hosting and cloud services with an extraordinary achievement by launching the first Tier III Design and Constructed Facility certified data center in Jordan by Uptime Institute. The datacenter provides a colocation facility with high availability and state-of-the-art environment, which is yet another asset to Jordan’s growing business landscape.
Through its business incubator, The Tank, the operator provides an open and dynamic platform in which Jordan’s start-up entrepreneurs can receive guidance and support on how to propel the growth of their nascent businesses, benefiting from Umniah’s diverse partnerships with various startup accelerator programs, companies, and investors that support this endeavor.
Umniah continues its push to pioneering innovative digital solutions that enhance day-to-day experiences, such as smart home automation and security systems, as well as digital financial services such as mobile payments via Mahfazti platform, and its cutting-edge electronic loyalty program, umnicoin through Umniah’s official mobile application.
In 2019, the operator was the runner up in the Best Application/Use of Mobile award during the 2018 Gulf Customer Experience Awards, highlighting its commitment to digital transformation. The operator was also named the Best Managed Security Service Provider (MSSP) by Fortinet, a global leader in broad, integrated and automated cybersecurity solutions, while its SOC was granted an ISO27001 certification.