Promptech is a Jordanian IT company that operates as a channel partner and system integrator for leading multinational technology vendors, providing Business Intelligence (BI), Data Analytics (DA), Customer Experience (CX), and Relationship Management (CRM) solutions. The company operates Communications Platform as a Service (CPaaS) with cloud infrastructure, powered by Artificial Intelligence and provided through Agile Business Models.
With a qualified and distinctive team, that collectively boasts a relevant industry experience of more than 50 years, Promptech assists businesses to engage their customers to improve their experience over different digital channels and to help them get insights into their operation from different perspectives for better-informed decisions.
The enterprise solutions from Promptech are designed to integrate multiple facets of any company’s business through the interchange of information from various process areas and related databases. The solutions enable companies to retrieve and disseminate mission-critical data throughout the organization, providing managers with real-time operating information that helps them engage and nurture leads, increase sales, and boost customer loyalty.
Promptech’s suite of solutions in the domains of Customer Experience, Business Intelligence & Data Analytics, and Social Media Management & Analytics connect to multiple sources of business data and collect all customers’ feedback in one place to enable businesses get real-time insights and to understand their customers’ interactions using best-in-class analytics and customer support engines.
Promptech offers Digital Customer Experience Solutions, which is the sum of all experiences a customer has with a brand across all digital touch points and contact channels. It is based on the discovery, collection, and analysis of customer data to help make informed, intelligent decisions through actionable insights.