Crystel is positioned as a leading multilingual contact center providing a full range of outsourcing solutions such as Customer Support, Sales and Marketing, Intelligence, Research and Data Management, Back Office and Training to clients worldwide; allowing them to decrease operating costs, increase profits, attain measurable business results and enhance customers’ relationships.

Crystel’s backbone is dependent on its highly experienced professionals that help manage its clients’ needs in a highly professional manner while adhering to the highest quality standards. In addition, the company adopts the world’s most innovative solutions, state-of-the-art IP technologies and proven strategies to optimize customer relationships in an outsourcing solution.

Crystel achieved unparalleled recognition at an international level by winning various awards including its most recent accomplishments “Best Reporting & Processes” award for the years in 2017, 2011 & 2010; “Best Internally Developed Application of the year 2016”; “Middle East Outsourcing Service Provider of the Year 2011, 2012, 2015 & 2016” award; in addition to “Genesys Best Use of Technology in Outsourcing 2016”. In 2011, Crystel also accomplished Tier I & Tier II certification of the SPOT Performance Maturity Model, becoming one of the first companies to achieve this worldwide certification; highlighting Crystel as a global leader in the contact center industry.

Furthermore, Crystel has successfully achieved the UN Women Gender Equity Seal Accreditation in the year 2013 highlighting Crystel as an equal opportunity employer in the Middle East Region.

Crystel is building outsourcing relationships that are evolving into strategies for its clients to stay ahead of competition. By leveraging Crystel’s world-class infrastructure and expertise, your company can additionally minimize project risks and improve timeto- market; helping your company achieve competitive advantage, growth and the desirable image.

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Awards & Recognitions