Established in 2001, Business Consult is a pioneering IT solutions company based in Jordan and specialized in Digital Transformation solutions.
During the past 17 years, Business Consult has worked closely with enterprises to help them achieve their business objectives through delivering world class software with best industry practices using local resources and knowledge. The company adopts a business approach to IT solutions, which brings value to its clients.
The objective of Business Consult is to help its clients in the application of digital technologies to fundamentally impact different aspects of their business. The company is currently serving clients in the three main areas of Customer Experience, Portals & Collaboration and Digital Branches Regarding Customer Experience, Business Consult offers its clients the tools to implement a customer-centric strategy in their business.
Understanding the customer needs and customizing the interaction with them is a key factor in customer retention, building loyalty and increasing revenue. Business Consult provides its clients with tools and platforms to achieve this objective including Customer Relationship Management (CRM), Customer Journey & Branch Design and Omni- Channel Delivery.
The Customer Relationship Management (CRM) system uses MS Dynamics 365 solution featuring the modules of sales, marketing, social media and customer service. Using MS Dynamics 365, clients can manage all aspects of their relationship and interaction with their customers and automate all related activities and processes. For Banks and financial institutions, Business Consult has partnered with VERIPARK to provide a comprehensive CRM vertical for banks and insurance companies.
Omni-Channel Delivery is a serviceprovided due to the advancementof technology and communication channels, whereby there are now many options for customers to interact with companies. It ensures that clients are using a unified platform that is easy to use and has a common user experience amongst various channels.
Regarding Portals & Collaboration, Business Consult believes in the value of online collaboration between employees in large enterprises. Not only do employees need to view data but they need to access it in a timely and efficient manner. Ease and speed of access to information are key to optimizing the operation in any enterprise.
Business Consult provides portals using MS SharePoint, a platform to share data and collaborate between various departments and employees.Whether it is Internet or Intranet Portal, Microsoft SharePoint has the right enterprise portal solution.
Workflow automation is offered by using NINTEX, whereby clients can automate core business processes with a few clicks— not code. You can build and customize forms in a simple, point-and-click format; making it easier to get the data you need to work efficiently.
Business Consult realizes that enterprises have unique needs that can only be served through custom programs and this service is provided using MS .NET technology.
Regarding Digital Branches, Business Consult works closely with its clients to enhance the customer experience in branches by providing smart branches using digital signage, interactive screens and self-service kiosks & terminals. The company provides an end-to-end integrated solution including a central content management solution, Interactive software (touch and gesture based), Interactive screens, Large Format Displays (LFD) and video walls. Self- Service terminals and kiosks can be customized to match each client’s needs.
Business Consult has demonstrated that it is a trustworthy, long-term partner that is committed to quality services and is always innovative in serving its customers from a wide variety of industries including Banking, Telcos & Mobile Operators, Pharmaceuticals, Retail, Manufacturing and Trading & Services.
Business Consult is your Digital Transformation Partner.